Terms of service

Last updated: 9 SEP 2026

Terms of Service

These Terms of Service ("Terms") govern the purchase and provision of sauna design, design review, consulting, advisory, and related services offered online by Saunologia Oy ("Saunologia", "we", "us", or "our"), as well as use of our website and online store.

By placing an order and completing payment, the customer ("Customer", "you", or "your") agrees to these Terms.

The description of the service shown on the applicable product or service page at the time of purchase forms part of the agreement between the Customer and Saunologia.

1. Company Information

Saunologia Oy
Business ID / VAT ID: FI34048416
Mottitie 16
00370 Helsinki
Finland

Email: info@saunologia.fi

2. Services

Saunologia provides professional services related to Finnish sauna design and development. Services available through the online store may include, for example:

  • sauna design consultation;

  • review of existing sauna designs;

  • sauna planning and design documentation;

  • technical sauna advisory;

  • recommendations concerning sauna layouts, heaters, ventilation, materials, and construction principles;

  • advisory concerning sauna businesses and facilities;

  • online meetings and expert consultation;

  • related reports, drawings, guides, and other digital materials.

The exact scope and Deliverables included in each purchase are specified on the applicable service or product page.

Unless expressly stated otherwise, each purchase concerns one specific project and the scope stated at the time of purchase.

3. Formation of the Agreement and Payment

Services purchased through the online store are paid in full at the time of purchase.

An agreement between the Customer and Saunologia is formed when:

  1. the Customer places the order;

  2. full payment has been successfully completed; and

  3. Saunologia confirms the order.

The purchase date is the starting date of the project and the effective date of the agreement.

The price paid covers the scope of services described on the applicable service page at the time of purchase.

Work or services outside the purchased scope are not included. Any additional services must be separately agreed upon and may require a separate purchase or agreement.

4. Project Term

Each service purchase is valid for twelve (12) months from the purchase date unless otherwise expressly stated on the applicable service page.

The Customer is responsible for providing the information, materials, feedback, decisions, and availability reasonably required to complete the purchased service during this period.

If the service cannot be completed within the 12-month period because the Customer has not provided the required information, feedback, decisions, materials, or participation, Saunologia is not obligated to continue or complete the assignment after the end of the 12-month period.

Payments already made are not refundable solely because the Customer has not made use of, participated in, or enabled completion of the purchased service within the 12-month period.

Saunologia may, at its discretion, agree to extend the project period. Any extension must be agreed in writing.

5. Customer Responsibilities

Successful delivery of sauna design and consulting services depends on accurate and sufficient information from the Customer.

The Customer shall, as reasonably required:

  • provide existing drawings, layouts, site plans, HVAC information, photographs, dimensions, and other relevant project materials;

  • provide accurate information about the intended site, use, occupancy, construction, and project requirements;

  • participate in meetings included within the purchased service;

  • provide requested feedback and decisions within a reasonable time;

  • notify Saunologia of relevant changes affecting the project.

Saunologia is entitled to rely on information and documentation supplied by the Customer and is not responsible for errors or deficiencies resulting from inaccurate, incomplete, or outdated information provided by the Customer or third parties.

6. Deliverables and Intellectual Property

All drawings, designs, specifications, reports, recommendations, illustrations, calculations, written materials, and other project-specific materials produced by Saunologia as part of the purchased service are referred to in these Terms as the "Deliverables".

Unless otherwise expressly stated, the Customer receives an exclusive, non-transferable right to use the Deliverables for the specific project for which they were purchased.

The Deliverables may be provided to architects, engineers, contractors, builders, electricians, suppliers, and other professionals involved in implementing that specific project, solely to the extent reasonably necessary for its planning and construction.

The Customer may also publish photographs or other images of the sauna during construction or after completion, provided that the Deliverables themselves are not disclosed or distributed.

The Customer may not, without Saunologia's prior written permission:

  • sell, sublicense, or commercially distribute the Deliverables;

  • make the Deliverables available for use by unrelated third parties;

  • use the Deliverables to construct additional saunas outside the project for which they were purchased;

  • use the Deliverables for serial production, resale, commercial replication, or licensing;

  • sell or distribute the designs as templates, plans, products, or other reusable design material;

  • publish or distribute the Deliverables themselves, whether for payment or free of charge.

Any commercial reuse, replication, resale, licensing, or other exploitation requires a separate written agreement with Saunologia.

Saunologia retains authorship and all intellectual property rights not expressly granted to the Customer under these Terms.

Where Saunologia creates unique project-specific Deliverables, Saunologia will not sell those same Deliverables as a unique design to another customer.

7. Reference Rights

Saunologia retains the right to use project Deliverables for the purpose of presenting, promoting, or illustrating its professional work, provided that customer-identifying and confidential information is not disclosed.

Saunologia retains the right to identify itself as the author or designer of intellectual property created by Saunologia for the project.

Any use of project material under this section remains subject to the confidentiality obligations contained in these Terms.

The Customer may identify Saunologia as the designer, consultant, or author responsible for the relevant Deliverables.

8. Confidentiality

Both parties shall keep confidential any non-public information received from the other party in connection with the service.

Confidential information may be disclosed to third parties where reasonably necessary for delivery or implementation of the service, provided that the disclosure is limited to what is necessary for that purpose.

Confidentiality obligations do not apply to information that:

  • is publicly available through no breach of these Terms;

  • was lawfully known by the receiving party before disclosure;

  • is independently developed without use of confidential information;

  • is lawfully obtained from another source; or

  • must be disclosed by law or competent authority.

These confidentiality obligations survive completion, expiration, or termination of the service.

The reference rights described in Section 7 are not considered a breach of confidentiality when exercised in accordance with that section.

9. Data Protection and Security

Saunologia processes personal data in accordance with applicable data protection legislation, including the EU General Data Protection Regulation where applicable.

Saunologia takes reasonable technical and organizational measures to protect customer information and project materials against unauthorized access.

The Customer is responsible for taking reasonable measures to protect confidential materials and Deliverables provided by Saunologia.

Further information concerning the processing of personal data may be provided in Saunologia's Privacy Policy.

10. Nature of the Design and Consulting Services

Saunologia provides professional Finnish sauna design and consulting services using its professional knowledge and reasonable care.

Saunologia seeks to produce feasible, safe, functional, and high-quality Finnish sauna solutions within the information, requirements, and constraints available to it.

However, construction projects depend on numerous factors outside Saunologia's control, including site conditions, local regulations, engineering, workmanship, construction methods, products, materials, installation, and the actions of third parties.

The Deliverables therefore do not replace any approvals, engineering, architectural services, inspections, permits, or other professional services required by applicable law or by the circumstances of the project.

11. Local Regulations and Final Responsibility

Saunologia operates from Finland and may provide services for projects located in other countries and jurisdictions.

Saunologia will make reasonable efforts to provide Deliverables that can be implemented in the intended project. However, Saunologia cannot guarantee compliance with every national, federal, state, provincial, regional, municipal, county, or other local building requirement applicable to the project.

The Customer is ultimately responsible for ensuring that the project complies with applicable laws, building codes, safety requirements, permitting requirements, and other regulations at the project location.

The Customer is responsible for involving appropriately qualified local professionals where necessary, including architects, engineers, builders, contractors, electricians, inspectors, or other specialists.

This may include adapting or completing Saunologia's Deliverables to comply with local requirements and obtaining approval from relevant authorities.

Saunologia may assist with these matters where they fall within the purchased scope, but such assistance does not transfer the final regulatory or construction responsibility from the Customer or the relevant locally responsible professionals to Saunologia.

12. Construction and Use Risks

The Customer acknowledges that sauna construction, electrical systems, heating equipment, hot surfaces, water, moisture, ventilation, fire, and sauna use involve inherent risks.

The Customer is responsible for ensuring that construction and installation work is performed by appropriately qualified persons and that all products and equipment are installed and operated according to applicable regulations and manufacturers' instructions.

Saunologia is not responsible for defects, injuries, losses, or damages caused by:

  • incorrect or incomplete implementation of the Deliverables;

  • deviations from the Deliverables;

  • construction or installation errors;

  • defective products or materials;

  • failure to follow manufacturers' instructions;

  • inadequate maintenance;

  • misuse of the sauna or its equipment;

  • information withheld from or incorrectly provided to Saunologia;

  • work performed by third parties; or

  • failure to comply with applicable local requirements.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by mandatory applicable law.

13. Indemnification

To the extent permitted by applicable law, the Customer agrees to indemnify Saunologia against third-party claims, losses, liabilities, and reasonable expenses arising from:

  • misuse of the Deliverables;

  • unauthorized reproduction, distribution, or commercial exploitation of the Deliverables;

  • construction or operation that materially deviates from the Deliverables;

  • violation of applicable laws or regulations for which the Customer or its local professionals are responsible; or

  • the Customer's breach of these Terms.

14. Completion and Termination

The agreement ends when:

  • the purchased service has been completed;

  • the 12-month project period expires; or

  • the agreement is terminated earlier in accordance with these Terms.

Either party may terminate the agreement if the other party materially breaches these Terms and fails to remedy the breach within thirty (30) days after receiving written notice.

Either party may also terminate the agreement if performance becomes impossible for an extended period due to circumstances beyond the reasonable control of the parties.

Termination does not affect rights and obligations that arose before termination.

Sections concerning intellectual property, confidentiality, data protection, liability, indemnification, governing law, and other provisions that by their nature are intended to continue shall survive completion or termination.

15. Force Majeure

Saunologia shall not be responsible for delay or failure to perform its obligations where performance is prevented or materially delayed by circumstances beyond its reasonable control.

Such circumstances may include natural disasters, serious illness or incapacity, war, civil disturbance, government action, significant disruption of communications or technology infrastructure, labor disputes, or other comparable events.

Saunologia will make reasonable efforts to resume the service when circumstances permit.

16. Website and Online Store Use

The online store may be hosted or supported by third-party service providers, including Shopify.

When using the website or online store, you agree:

  • to provide accurate and current billing, contact, and purchase information;

  • not to use the website for unlawful, fraudulent, or abusive purposes;

  • not to interfere with the security or operation of the website;

  • not to introduce malicious software or harmful code;

  • not to scrape, harvest, or improperly collect information from the website;

  • not to infringe intellectual property or other rights belonging to Saunologia or third parties;

  • not to impersonate another person or misrepresent your identity.

Saunologia may restrict access to the website or services where reasonably necessary to protect the website, Saunologia, its customers, or third parties.

17. Third-Party Services and Links

The website or services may contain links to, integrations with, or functionality provided by third-party services.

Such third-party services may be provided "as is" and are subject to their own terms and policies.

A link or integration does not constitute an endorsement by Saunologia.

Saunologia is not responsible for the content, availability, security, products, services, or transactions of independent third parties.

18. Website Information, Errors, and Pricing

Saunologia makes reasonable efforts to ensure that information presented on the website and online store is accurate.

However, information may occasionally contain errors, omissions, or outdated information.

Saunologia reserves the right to correct errors in descriptions, availability, pricing, or other information.

If a material pricing or service-description error affects an order that has already been placed, Saunologia will contact the Customer to resolve the matter.

19. Changes to These Terms

Saunologia may update these Terms from time to time.

The Terms applicable to a purchased service are the Terms in effect when the Customer places the order.

Later changes to these Terms do not retrospectively alter an existing service agreement unless the Customer and Saunologia expressly agree otherwise in writing.

Updated Terms apply to subsequent purchases and use of the website after publication.

20. Governing Law and Jurisdiction

These Terms and agreements entered into under them are governed by the laws of Finland.

Any dispute arising from or relating to these Terms, the purchased services, or the Deliverables shall be subject to the jurisdiction of the Helsinki District Court, Finland, unless mandatory applicable law requires otherwise.

21. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in effect to the fullest extent permitted by law.

22. Entire Agreement

These Terms together with:

  • the service description applicable at the time of purchase;

  • the Customer's order; and

  • any other terms expressly incorporated into the purchase

constitute the agreement governing the online purchase.

If the service description contains a specific provision that differs from these general Terms, the specific service description shall prevail with respect to the scope, Deliverables, meetings, revisions, timetable, or other characteristics of that particular service.

23. Contact

Questions concerning these Terms or a service purchased from Saunologia may be sent to:

Saunologia Oy
Mottitie 16
00370 Helsinki
Finland

Email: info@saunologia.fi